What an audit trail needs to show
Logging that a system took an action isn't the same as being able to reconstruct why. The difference matters the first time someone asks.
Writing
On the operational work underneath regulated processes — what it costs, and what can be handed off.
What quarterly filing changed for practices
Making Tax Digital moved income tax reporting from annual to quarterly. The filing was the easy part to solve — the client chasing wasn't.
Where automation stalls
Most process automation works until the first thing that doesn't fit. What happens at that boundary explains why so much of the work is still manual.