A subscription, and one onboarding fee.
You pay monthly for Nuncily to run your process, and once at the start for the work of setting it up properly. No usage meter, no charge for escalating something to your own team.
- Subscription
- £199 a month
- Onboarding
- £999 once
£199
No usage meter. Escalating a case to your own team costs nothing.
Operate
£149
One-time, covers the first process.
A team with one recurring process that eats the same hours every week.
- One process, from the first message to a finished outcome
- WhatsApp, email and web chat
- Two connected systems
- An exceptions list instead of a queue, and a full audit trail
- Escalation to your team with the whole thread attached
- Email support, answered the next working day
Complete
£199
One-time, covers up to three processes.
A practice or operations team that wants the whole intake-to-outcome path handled.
- Everything in Operate
- Up to four processes running alongside each other
- Web forms and inbound API events as well as messaging
- Six connected systems
- Approval steps before Nuncily acts, wherever you want one
- Priority support with a named contact
Scale
Custom
Scoped with you before anything is signed.
Regulated teams with procurement, security review and data residency requirements.
- Everything in Complete
- Processes and connected systems without a set limit
- Data residency and retention set to your policy
- Single sign-on and role-based access
- Security review, DPA and procurement support
- A named engineer through the rollout
In every plan
The parts that make Nuncily safe to hand a process to aren't an upgrade. They're how it works.
A full audit trail
What was read, what was changed, and when, on every plan.
Scoped permissions
Nuncily acts inside permissions you define, system by system.
Escalation to your team
With the whole thread attached. Never charged as an extra.
An exceptions list
What's done, what's chased, and what genuinely needs you.
Your customers' channels
They keep messaging the way they already do. Nothing to install.
Changes as you go
Adjusting the process as it settles is part of the subscription.
What the onboarding fee covers
Handing a process over properly takes a few weeks of our time, once. It happens at the start, and it isn't charged again.
We map the process with you
A working session on what arrives, what has to be collected, what counts as done, and where a person has to be involved.
We connect your systems
Scoped permissions, system by system, so Nuncily can read and write only what the process needs.
We write and test the conversation
The real wording your customers will see, tested against the awkward cases rather than the tidy ones.
It runs supervised first
Your team sees every action before it goes out, until you're satisfied it should run unattended.
Questions about pricing
What am I paying for each month?
The subscription covers Nuncily running your process: handling the conversation on your customers' channels, collecting and checking what's needed, acting in your connected systems, and escalating to your team when judgment is required. It also covers hosting, monitoring and changes to the process as it evolves.
Why is onboarding charged separately?
Because it's real work that happens once. Mapping the process, connecting systems under scoped permissions, writing the conversation, and running it supervised until you're satisfied takes a few weeks of our time. Building that into the monthly price would mean charging every customer for it forever.
What counts as one process?
One repeatable path from a request to a finished outcome. Collecting quarterly records is one process. Onboarding a new client is another. If two paths share the same trigger, the same systems and the same definition of done, they're one process.
What happens when Nuncily can't finish something?
It escalates rather than guessing. The case goes to your team with the full conversation and everything collected so far attached, so whoever picks it up isn't starting cold. Escalations don't cost extra.
Can I change plan later?
Yes, at the end of any month. Moving up part-way through is fine at any point, and you only pay the difference in onboarding if the new processes need it.
Is there an annual plan?
No. Everything is billed monthly, with no minimum term and no annual contract to sign. Stop at the end of any month.
Do you offer a trial?
Every account starts supervised: Nuncily runs the process while your team reviews what it does before anything goes out. That's more useful than a trial account with no real data in it, and it's included in onboarding rather than charged on top.
Not sure which one fits?
Tell us what the process is and how it arrives. We'll tell you which plan covers it, and what onboarding would involve.
- A conversation about your process, not a slide deck.
- We'll show the loop running on a process shaped like yours.
- No obligation, and nothing shared outside our own inbox.